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3Free Online Tools for #Customer Insights+Win a Copy of #Youtility http://t.co/c4s3bAD3oZ via @kikolani vs ogni autoreferenzialismo inutile Giulia Stanisci (@GiuliaStanisci) July 04, 2013 Stop trying to be amazing online and start being useful. I don't...

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The Dark Side of #Customer Service http://t.co/BQpdJQeChL The customer is always right? @duderinaldi #CRM Giulia Stanisci (@GiuliaStanisci) June 12, 2013 By now you've probably seen the unbelievable video making the rounds on the internet of a woman demanding...

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